A STEP-BY-STEP GUIDE TO OUR SERVICES
Pre-sales support
- Preliminary studies & project consulting
- Risk analysis and ATEX zoning
- Machine safety audits
- ISO 11135 and ISM-ATEX trainings
Standard after-sales services
- Supply of spare parts
- Maintenance contracts
- Calibration and validation
SOLSTEO exclusive services
- E-support: hands-off customer service
- Remote software maintenance
- Consulting on cycle optimization
- Risk analysis (HAZOP, FMEA)
- ATEX and ISO 11135 compliance audits
It’s our responsiveness that sets us apart!
Maintenance / Validation
- Experienced team of technicians trained on EO processes
- Maintenance protocols: clear, accurate and relevant
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Audit, consulting and training
- Advice on cycle optimization
- ISO 11135 compliance expertise
- Audits and safety training ATEX
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Le HUB: remote customer service
- Unrivalled responsiveness
- Web platform dedicated to e-support
- Team of dedicated technicians and software developers
- Two levels of service
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